Privacy Policy

1. About this Policy

PureSpot Cleaning (“we”, “us”, “our”) ABN XX XXX XXX XXX, operating from Beechboro, WA 6063, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or book our services.

2. Information We Collect

We collect the following personal information when you submit a booking:

• First name and last name
• Phone number
• Email address
• Property details (address suburb, type, size)
• Preferred service dates and times
• Optional notes about your property

We also automatically collect technical information such as your IP address and browser user agent for security and spam-prevention purposes.

3. How We Use Your Information

We use your personal information to:

• Process and confirm your booking request
• Contact you to confirm, reschedule, or follow up on your booking
• Send you a booking confirmation email
• Improve our services and operations
• Comply with legal obligations

We do not use your information for unsolicited marketing or share it with third-party marketing companies.

4. Disclosure of Information

We may disclose your personal information to the following third parties who assist us in operating our business:

• Supabase — our database provider (data stored in Australia)
• Resend — our email delivery provider
• Telegram — used to send internal booking notifications

These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose.

We do not sell, trade, or transfer your personal information to any other parties without your consent, except as required by Australian law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes encrypted database storage, secure HTTPS transmission, and restricted access to booking data.

6. Data Retention

We retain your booking information for up to 3 years to maintain service history records. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies

Our website uses essential cookies only to maintain your session state during form submission. We do not use tracking cookies or third-party advertising cookies.

9. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact: